Our client is  a global third-party logistics provider, delivering reliable and efficient eCommerce solutions. This team is dedicated to ensuring seamless operations and top-tier client satisfaction.

Position Overview: We are seeking a proactive and detail-oriented Customer Service Executive to join the team. In this role, you will handle client inquiries related to eCommerce affair, logistics operations, ensuring clear communication and quick resolution of issues. Your focus will be to support the client’s needs and maintain a smooth and efficient logistics process.

Key Responsibilities:

• Address client inquiries related to logistics operations and resolve issues efficiently.

• Act as a liaison between the client and our operations team to ensure timely and accurate information flow.

• Maintain detailed records of client interactions and logistics data.

• Collaborate with internal teams to continuously improve client satisfaction.

Requirements:

• Proficiency in Cantonese, English and Mandarin.

• Experience in customer service, within the logistics or eCommerce industry is preferable but NOT a must.

• Strong problem-solving skills with attention to detail.

• Ability to manage multiple tasks and prioritize effectively.

• Capable to work within multicultural environment, excellent communication and interpersonal skills.

What We Offer:

• Opportunity to work with a globally recognized tech client.

• A dynamic and supportive work environment.

• Professional development and growth opportunities.

If you are passionate about customer service, eCommerce or logistics, and meet the qualifications, we’d love to hear from you! Apply today to join our team and help us provide exceptional service to our valued clients.

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