Role Introduction

Reports to: Global Sales Strategy and Enablement Manager

Departments: SND - Sales & Distributions

This role is part of our Global Sales Strategy and Enablement team, which is dedicated to driving the Salesforce strategy and implementation throughout our global sales network.

With your expertise, skills, and knowledge in Salesforce, you will work closely with our IT and development teams to understand the commercial and technical requirements of the processes and find innovative solutions to support our sales teams worldwide.

Assistant Manager Global Sales Strategy and Enablement explores, develops and implements new sales tools in order to offer the network greater flexibility, capability and efficiency in sales processes and sales management.  You will oversee the ongoing development and support tools of Salesforce Sales Cloud worldwide.

Key Responsibilities

• Act as chief product owner of Salesforce Sales Cloud (CRM used by CX’s sales teams), responsible for maintaining and prioritising the product backlog, developing solutions, identifying and mitigating risks, testing and collect feedback to drive further innovation.
• Manage technical and architecture design for Salesforce
• Work with vendors and IT partners to define requirements and solutions for tools and training
• Devise and implement change management plan to ensure user and stakeholder buy-in
• Develop and deploy implementation and training plan
• Ensure all tools operate smoothly with needed data uploaded into the tool in a timely and accurate manner
• Support and ensure all sales training are conducted as planned
• Drive adoption and usage of acquired tools and training, and devise improvements that can be delivered to business
• Engage in supplementary and ad hoc sales development projects and studies.

Requirements

• Strong project management skills, experience in agile project management is a plus.
• Proven track record of ability to work with IT teams on projects of B2B / B2C online product development and delivery.
• Communication and interpersonal skills, proven ability to influence internal stakeholders as well as external clients.
• Proven commercial acumen - numerate, analytical and result-oriented.
• Attention to detail; self-motivated with the ability to work in teams and independently.
• Ability to work under pressure to tight timelines.
• Knowledge of Salesforce Sales Cloud is an advantage; aviation / airline experience is an advantage.
• Fluency in written and spoken English. Proficiency in Cantonese / Mandarin would be an advantage.
• University degree in business-related disciplines with minimum 5 years' working experience in online product management or digital retail.
• Willingness to travel

Application Deadline: 24 Apr 2025

Personal & Application Information

Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months. A copy of our Personal Information Collection Statement will be provided upon request by contacting our Data Protection Officer.

*Terms and Conditions Apply

For any frontline recruitment related enquiries, please reach out to us by Whatsapp +852 2747 2298