Key Responsibilities:

• Provide first tier user support and troubleshooting including computer hardware, network, software, application, etc using Service Desk platform
• Monitoring and Improvement of IT Services and ensure quality of service is delivered
• Perform routine system checking for server, network, firewall and backup
• Assist in hardware and software installation, configuration, upgrade and maintenance
• Assist in user onboarding and offboarding process such as user account setup/termination, IT resources allocation/collection
• IT asset management (Hardware & Software) – log any changes in inventory management system
• Maintaining IT Documentation and Reporting
• Ensure compliance of Company IT Policies
• Perform ad-hoc tasks as required by supervisor

 

Job Requirements:

• 1 - 3 years relevant IT support and maintenance experience
• Experience in deploying, managing and supporting in MS Windows OS platform, MacOS platform would be an advantage
• Knowledge with Microsoft 365, Active Directory, LAN/WAN/VPN architecture and switching
• Experienced in Incident and Problem Management
• Good communication skills with experience managing different stakeholders across the organization
• Motivated, proactive & independent; anticipates problems and works effectively within teams (locally as well as regionally)
• Fluent English and Cantonese speaking and writing

 

We offer a 5-day week with excellent benefits including medical, dental plan to the right candidate. Interested parties please send your full resume stating your current and expected salary and availability to Human Resources Department by clicking Apply Now button below.

JCDecaux is an Equal Opportunities Employer and welcome applications from all qualified candidates. All information provided will be treated in strict confidence and used for recruitment purposes only. Applicants not hearing from us within six weeks may consider.

All applications and enquiries will be handled in the strictest confidence and personal data collected will be used for recruitment purposes only. Successful applicants will be contacted within six weeks and applicant contact details will be held for 12 months, from the date of application.

 

  ***** All data collected will only be used for recruitment purpose only *****