Senior / At Your Service Agent (Call Center)
Senior / At Your Service Agent (Call Center)
Sheraton & Four Points by Sheraton Hong Kong Tung Chung
提供，內容如有歧異，請以原文為準。Job Highlights
- Career Development Opportunities 職業發展機會
- Incentive & Allowance 獎金及津貼
- 5 Days Work Week, 9 Hours Work Shift with Duty Meal Time 五天工作周，9小時工作日已包括當值膳食時間
Job Summary
- Operate telephone switchboard station in order to answer telephone calls
- Process guest requests for wake up calls, screening calls, and other requests related to placing or receiving telephone calls
- Advise guest of any messages (e.g., voicemail, mail, faxes) received for them, and send to room if required
- Answer, record, and process all guest calls, requests, questions, or concerns. Receive, record, and relay messages accurately, completely, and legibly
- Log all guest requests or issues into computer, contact appropriate individual or department (e.g., Bellperson, Housekeeping), and follow up with guest to ensure their request has been met to their satisfaction
Requirements
- High Diploma in hospitality management or related disciplines
- Minimum 1 year of experience in the PBX, guest services, front desk or related professional area
- Good command of conversational English, Cantonese and Mandarin would be preferred
Interested parties please send your full resume stating your current and expected salary to the Human Resources Department [via CTgoodjobs Apply Now ].
*Information provided by you will only be used for consideration of your application for the relevant position.
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.
Skills
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Our Hotels
Sheraton & Four Points by Sheraton Hong Kong Tung Chung consists of 2 hotels and it is conveniently located in Tung Chung with close proximity to Tung Chung MTR Station, shopping mall, Ngong Ping Cable Car Terminal and Disneyland. Only ten minutes from Hong Kong International Airport and Asia World-Expo.
Sheraton Hong Kong Tung Chung is aesthetically designed with thoughtful details and effortless style. Our 218 well-appointed guestrooms and suites bring calm and a feeling of relaxation, features spectacular sea view and premium amenities. To indulge your senses, the hotel offers an outdoor temperature-controlled pool and a 24/7 gym with sophisticated equipment.
Guests can find four restaurants and a lounge offering a fabulous range of cuisines from casual all-day dining to world-class grill and authentic Chinese restaurant. If you prefer to dine in the comforts of your room, room service is available 24 hours a day.
Four Points by Sheraton Hong Kong Tung Chung offers 1,001 guestrooms and suites featuring contemporary decor and spectacular airport, sea and hill views. We have an all-day dining restaurant and a lounge, room service is also available 24 hours a day.
As a champion of community, the 2 hotels are dedicated to bringing people together by utilizing 9 venues with over 3,900 square meters of space.
Start Your Journey With Us
At Sheraton, we go above and beyond in everything we do. We are inspired by our guests and one another – and are driven to make things better. We love what we do, and we give it all we’ve got – on property and off. When guests stay with us, it’s not just a room with a bed that they’re buying. It’s an experience. We’re looking for someone who is ready to go beyond in everything they do. If you are someone with a genuine drive to improve your life and the lives of those around you, we encourage you to explore careers with Sheraton.
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