Job Responsibilities

• Develop strategic relationships with the client/broker contacts within the assigned client portfolio base to support their strategic objectives and grow the Group Insurance business.
• Manage client engagements by ensuring best-in-class service delivery and customer satisfaction.
• Help client understands the health profile of their insured members and make informed decisions on company benefit offering through the use of experience analytics and reviews.
• Negotiate and finalize the renewal of each assigned client contract.
• Support client/broker's day-to-day activities such as escalated claims and billing enquiries
• Identify and facilitate growth opportunities within relationships and beyond.
• To be a trusted manager for the needs of our assigned clients, by presenting ideas and solutions based on customers' strategic goals to our senior leaders, sales leaders, and peers.
• Assist in the continually development of Cigna's value proposition and strategic business goals.
• Partner with Sales Team with new business opportunities and achieve efficient implementation and smooth transition of relationship into Client Management Team
• Work closely with internal teams to support the continuous enhancement of process efficiency, service excellence, and go-to market strategy and execution.
• Potentially to support or lead jumbo and complex cases including global relationship management and coordination for multinational companies with cross-region Cigna engagement.
  
  

Job Requirements

• Bachelor's degree holder with 3 to 5 years relevant experience in insurance, customer servicing, strategic relationship management in Group business environment
• Excellent analytical mindset. Candidates with analytical experience is a plus.
• Sound interpersonal skill to work with multiple stakeholders and distribution channels.
• Well communicate complex concepts in a clear and concise fashion
• Good command of English and Chinese
• Strong can-do attitude and as a good team player
  
  

About The Cigna Group

Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.

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