Who will you be working with?

You will work closely with transversal departments within Project Managers, Design Team, Engineering Team and Field Service Team as well with Wabtec teams in APAC region and Europe. You will assist in operations and maintenance issue, troubleshooting and problem solving as required.

How will you make a difference?

The Product Support Technical Coordinator will lead digital transformation initiatives, manage a team of Field Service Technicians, and collaborate with cross-functional teams both locally and internationally.

Building on your electrical and mechanical experience, preferably in a railway environment or related industries, you will interface directly with customers, propose innovative solutions, and implement data-driven strategies to optimize our maintenance services.

What will your typical day look like?

• Develop and communicate clear technical instructions for installed products, with a focus on Platform Screen Doors.
• Spearhead the digitization of Field Service operations, improving data collection for interventions, repairs, and follow-up actions.
• Manage a specialized team of Field Service Technicians focused on maintenance improvements; monitor and report on their performance.
• Identify, propose, and implement cost-effective improvements to maintenance services, collaborating with relevant managers to execute organizational changes.
• Collaborate with local and international Engineering teams to enhance data-driven maintenance capabilities.
• Contribute to data-driven projects aimed at improving service offerings.
• Establish and oversee Key Performance Indicators (KPIs) to objectively assess performance, proposing and implementing changes to maximize efficiency and reduce costs.
• Liaise with customers to coordinate work, communicate changes, generate reports, and actively participate in meetings and project activities.
• Enforce and maintain data governance to ensure data accuracy, quality, stored and shared in a standardized and secure manner
• Support and build a data-driven culture, enable data-driven decision making by providing training and support to Field Service Technicians

What do we want to know about you?

• Fluency in English (written and verbal)
• Chinese language skills (optional, but advantageous)
• Bachelor's degree in engineering, Computer Science, Information Systems, Data Science or related disciplines
• Field Service or Project site experience in E&M or related industrial fields.
• Strong IT skills. Good understanding of Internet technologies and capabilities is a must. Coding ability is not required but could be advantageous.
• Railway industry experience or knowledge (preferred)
• Team management experience and excellent collaboration skills are required.
• Strong attention to detail and ability to create clear documentation and presentations.
• Solid knowledge of electrical and/or mechanical engineering and industrial systems
• Data interpretation skills, including report and graph creation0
• Ability to work independently and communicate technical concepts effectively to diverse audiences
• Problem-solving aptitude and commitment to continuous learning (technical and operational)
• Work on site (railway stations or depots) may be required from time to time for training, troubleshooting or implement operational changes.
• Travel outside HK may be required occasionally.

Preferred Skillsets / Experience:

• Asset management, maintenance cycle
• Data governance
• Six Sigma approach (DMAIC)
• Root Cause Analysis (Data Driven)
• Effective communication skills

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