Service Stylist (Guest Relations)
提供，內容如有歧異，請以原文為準。Job Highlights
- Guest Relations
- Fresh Graduate with guest relations experience is welcome
- Luxury Hotel in Tsim Sha Tsui
OUR VISION
Building Great Memories
MAJOR ACCOLADES
2016 - 2025 Three Michelin Stars – T'ang Court 2004 - 2024 Caring Company Award
2021 - 2024 Condé Nast Traveler Readers' Choice Award: Top 10 Hotels (HK)
2020 - 2024 Earth Check Certification Platinum Certificate
2020 The Best of The Best Masterchef – T’ang Court
2015 - 2019 Forbes Travel Guide Five-star Award Winner
2016 Travel+Leisure Best Top 5 Hotels in Hong Kong
Role
To assist managing the operations of Guest Relations and hotel recognition programmes by ensuring service quality standards (e.g. Brilliant and VIPs) are met and that personalized service is provided to all guests as brand icon in style.
Responsibilities
- Greet VIP, limousine arrival guests, Brilliant members and repeat guests with special recognition and service personally.
- Perform in sophisticated personalized services as attending to special requests by guests and exceeding expectations.
- Maintain knowledge of special programs and events in the hotel in order to recognize and respond to guests needs
- Assist in handling guest complaints and referring them as necessary and assist in follow up on corrective action.
- Assist the Front Desk and Head of Guest Relations in maintaining overall guest’s satisfaction in hotel lobby ; &
- Perform any other duties as required in meeting hotel guest’s expectation.
Qualifications
- Holder of Higher Diploma in hospitality-related discipline; University graduate is preferred.
- Minimum 1 - 2 years guest services experience; Front Desk experience is a plus.
- Pleasant, service-oriented and professional attitude.
- Sociable, mature and outgoing personality are required.
- Strong Command of English, Cantonese and Mandarin (Conversational and Written) ; & Additional language would be an advantage.
*Fresh Graduate with Guest Relations experience in hotel will also be considered.
To understand more about our people, workplace and the culture, you may watch our latest stories at below: https://www.youtube.com/@TLHKGHRConnect
To apply, please send us your resume with current & expected salary to Director of Human Resources [via CTgoodjobs Apply Now].
(Personal data collected will be treated in strictest confidence and only for recruitment purposes)
Skills
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About Langham Hospitality Group
A wholly-owned subsidiary of Great Eagle Holdings, Langham Hospitality Group (LHG) comprises a family of distinctive brands, including The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop and Ying’nFlo. With over 40 hotels and residences in operation or development, LHG has a global footprint that extends across Asia, Europe, North America, Australasia and the Middle East.
LHG's approach to hospitality centres on open and genuine interactions with guests, colleagues and the world around us. With dedicated colleagues across four continents, we foster an engaging and respectful workplace to nurture careers, delight guests, and embrace the company's vision to building great memories together.
Located at the most fashionable address of Tsim Sha Tsui, Hong Kong, you will be part of a dynamic team to drive for maximizing the long-term financial growth of The Langham, Hong Kong by delivering high standards in guest experience & colleague engagement in alignment with the culture and values of Langham Hospitality Group.
Timeless European elegance. The most fashionable address. Personalised service is always in style. World-class cuisine. The Langham, Hong Kong hotel is unlike any other.
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