Responsibilities:

• Fully knowledgeable about all hotel products, like guest rooms, rates and promotions, hotel facilities and programs. Assist on managing room availability, rate or booking integration issues to maximize hotel occupancy and average daily rate
• Manage telephone, email and fax enquiries in a prompt, courteous and professional customer service at all times, ensuring accuracy and attention to detail in accordance with company standards without delay
• Effectively communicate with guests and amongst various departments, notably Sales, Front Office, Concierge, Guest Relations and F&B, to ensure all guest requests and needs are fulfilled in a timely and effective manner
• Perform any ad hoc duties as assigned by the superiors

Requirements:

• Fresh graduates are welcomed
• Excellent telephone and email manner
• Strong communication, listening and interpersonal skills
• Candidate with more experience may consider as Senior Reservations Officer

Benefits:

• 5 Day Work Week
• Birthday Leave
• Group Medical Insurance (For Employee and Employee's Children)
• Dental Care for Employee
• Complimentary Duty Meal
• Transportation Allowance
• Yearly Discretionary Bonus
• Hotel Food & Beverage Discounts
• Good Career Progression & Development

Join Our Team

Surrounded by the enchanting hillside greenery and facing the stunning view of Victoria Harbour, Hopewell Hotel is one of the largest 5-star hotels in Hong Kong.

Home to the largest park in Wan Chai, this hotel provides 1,000 guestrooms to fit the needs of all travellers, over 6,500 sq. m. of column-free meetings and convention spaces, various dining and recreational facilities, more than 400 parking spaces with Wan Chai’s largest lifestyle mall, Hopewell Mall.

If you are looking for a fun and rewarding career opportunity, we now invite you to join us as one of our team members.

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With a large number of applications received, only shortlisted candidates will be contacted for an interview.

Personal data collected will be treated in strict confidence and used for recruitment purposes only.