Responsibilities:

• Provide technical support for desktops, laptops, tablets, smartphones, and other end-user devices.
• Assist with installation, relocation, and configuration of deskside IT equipment, including peripherals.
• Support and troubleshoot conference room AV equipment, video conferencing tools, and related systems.
• Identify, investigate, and resolve technical issues or incidents in adherence to established procedures and service-level agreements.
• Communicate effectively with end-users to understand and resolve their IT-related concerns promptly.
• Escalate unresolved issues to supervisors or the appropriate support team, providing detailed incident reports when required.
• Maintain accurate records of support activities, including ticket updates, resolutions, and user feedback.
• Ensure all work is performed with minimal disruption to the end-user’s daily operations.

Job Requirement:

• Diploma in Computer Science, Information Technology, or a related discipline.
• At least 2 years of experience in IT-related roles, with a strong background in helpdesk or deskside support.
• Proficiency in supporting and troubleshooting Windows 7, Windows 10, Apple macOS, Android, and iOS-based devices.
• Knowledge of PC, tablet, and mobile device support, including basic hardware repairs and software installations.
• Experience with conference room AV systems and video conferencing tools (e.g., Zoom, Teams, Webex).
• Familiarity with enterprise IT environments, including ticketing systems and basic network troubleshooting.
• Strong communication and interpersonal skills to interact effectively with end-users and support teams.
• Ability to work independently and manage tasks with minimal supervision.
• Excellent problem-solving skills with a proactive and professional approach to customer service.
• Prior experience working in the banking or financial services industry is highly desirable.

Benefits:

• 19-26K
• 10-15 Days Annual Leave
• Friendly and Energetic Working Environment

Please send your full resume to us By email [via CTgoodjobs Apply Now]. 

For other vacancies, please visit our website www.swing-hk.com

Linkedin - linkedin.com/company/swing-consulting-ltd

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