The customer is the focus of everything we do, and millions of end users rely on our products daily. We believe in the value of empowering our professionals with the resources they need to solve critical problems and shape the future of our business, which is why we need you.

Manulife is hiring a Senior Manager, Policy Administration. The incumbent will be responsible to manage "Manage and Review (M&R)" in-force policy management functions for Individual and Group Insurance. We are seeking a highly motivated and dynamic individual who is passionate about delivering exceptional service to our customers and distribution channels. As a vital member of the M&R team, you will play a crucial role in collaborating with cross-functional teams and key stakeholders to support the manage and review journey on operational tasks and improvement initiatives. Your contributions will be essential in ensuring service quality and achieving excellence in customer and distribution support.

Position Responsibilities:

• Manage Policy Administration functions for IFP and Group Insurance, leading efforts to review, fine-tune, and streamline current work processes and workflows to continuously enhance efficiency and effectiveness.
• Collaborate with offshore teams to accelerate and execute the rollout of various customer transactions and new service functions. Facilitate the delivery of overall service levels, particularly focusing on turnaround times and accuracy commitments.
• Represent M&R in New Product and Product Day2 development discussions, addressing workflow and UR requirements. Work with the Product team to develop materials for new features, such as forms, correspondences, agent/customer communication messages, etc., and facilitate the application process for new service features to digital submission.
• Participate in other projects, including service improvement initiatives and all projects impacting M&R, such as system migration/re-platform/reskin, regulatory projects, BCP, system upgrades, etc.
• Support the processing of complex Policy Admin requests with excellent follow-up with customers and distribution until completion.
• Deliver outstanding policy service to VIP group customers and distribution channels.
• Provide services offered to ManulifePro prestige advisors and handle special requests or questions from management.

Required Qualifications:

• Bachelor's Degree, preferably in a business-related field.
• 10 years or more industry experience in Policy Admin Servicing, with experience in running business projects being an advantage.
• Decisive, able to work independently, and demonstrated ability to prioritize and manage time effectively in a multi-tasking environment.
• Ability to maintain and build relationships with internal teams.
• Good communication and presentation skills.
• Fluent in Mandarin and English.
• High proficiency in reading and writing English and Chinese.
• Strong sense of ownership and attention to detail.
• Customer-oriented.
• Good PC skills, including MS Word, Excel, and PowerPoint.

When you join our team:

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

關於宏利和恒康

宏利金融公司是一家業界領先的國際金融服務商，致力於幫助人們實現「輕鬆投資理財，樂享豐盛人生」。若要進一步了解我們，請瀏覽https://www.manulifeim.com/institutional/tw/en.

宏利是平等機會僱主

在宏利／恒康，我們擁抱多元。我們致力於吸引、培養及挽留和所服務客戶同樣多元的員工，並從而營造包容的工作環境，接納文化和個體差異。我們矢志維持公平的招聘、挽留、晉升及薪酬制度，我們管理的所有實踐及項目不會因種族、血統、原籍地、膚色、族裔、國籍、宗教或宗教信仰、信仰、性別（包括懷孕及其相關情況）、性取向、遺傳特徵、退伍軍人身份、性別認同、性別表達、年齡、婚姻狀況、家庭狀況、殘疾或受適用法律保護的任何其他因素而區別對待。

我們的首要任務是消除障礙，為員工提供平等就業機會。人力資源部代表將盡力為應徵過程中提出要求的申請人提供合理協助。申請人要求提供協助所分享的信息將會按照適用法律及宏利／恒康政策儲存及使用。應徵過程中如需協助，請聯絡 [via CTgoodjobs Apply Now]。