Description du poste

User Support : Provide first-line support to business users for Amundi Local applications, factsheets & ALTO, Amundi portfolio management system. Address user inquiries using JIRA (ticketing system) and troubleshoot issues to provide solutions to users.
User Guidance and issue resolution : Guide users in understanding application functionalities and resolving issues they encounter while using the systems. Analyze user-reported problems to identify root causes and provide effective solutions.
Incident Management : As a team, actively monitor and manage incidents related to the ALTO Platform, demonstrating immediate availability during working hours to acknowledge and address urgent issues. The candidate should develop the ability to assess and prioritize urgency across multiple topics, ensuring timely resolution and minimal disruption to users. Collaborate effectively with IT teams to escalate and resolve complex issues that necessitate technical intervention.
System Maintenance and Updates : Assist in the implementation of application updates & enhancements, ensuring that users are informed of changes and new features. Conduct regular system checks to ensure applications are functioning correctly and efficiently.
Collaboration with Stakeholders : Work closely with business & IT teams to ensure that user needs are met and applications are aligned with business objectives. Participate in project meetings to provide insights on user requirements & application performance.
Process Analysis and Improvement : Analyze existing business processes to identify bottlenecks & inefficiencies that can be addressed through automation. Collaborate with stakeholders to gather requirements for automation projects and ensure alignment with business goals.
Automation Development : Design, develop & implement automated solutions using VBA, Python or Kotlin to streamline business processes & reduce manual work. Identify repetitive tasks & workflows that can be automated to enhance operational efficiency.
Scripting and Programming : Write or maintain scripts in VBA or Python to automate data processing, reporting and other operational tasks. Ensure that scripts are optimized for performance and reliability.
Integration with Business Applications : Develop integrations between various business applications and systems using APIs or other methods to facilitate data exchange and improve workflow efficiency. Ensure that automated processes are seamlessly integrated into existing systems and do not disrupt current operations.
Testing and Quality Assurance : Conduct thorough testing of automated solutions to ensure they function as intended and meet user requirements. Implement error handling & logging mechanisms to monitor the performance of automated processes and troubleshoot issues.
Documentation and Training : Create detailed documentation for automated processes, including user guides & technical specifications. Provide training to users and troubleshoot common issues.

• Critères de candidature

  Date de prise de fonction

  03/06/2025

  Durée

  24

  Poste avec management

  Non

  Niveau d'étude minimum

  Bac + 3 / L3

  Formation / Spécialisation

  Bachelor's Degree in IT related disciplines
  

  Niveau d'expérience minimum

  0 - 2 ans

  Compétences recherchées

  • Excellent interpersonal skills to effectively handle user requests.• Strong technical capabilities to support a wide range of applications on the AMUNDI ALTO Platform, including Front Office, Trading, Middle Office, Risk, Referential, Compliance and Finance.• Strong analytical skills.• Willingness to learn new skills and systems.• Good relationship-building and communication skills.• Team player with flexibility and a strong work ethic to meet the demands of the IT team.• Experience interacting with senior IT and business management personnel.• Good verbal and written proficiency in English.

  Outils informatiques

  Proficiency in programming languages and database management, particularly Python, to support local reporting tools.

  Langues

  Fluent in English

• Entreprise Amundi

  Premier gérant d'actifs européen parmi les 10 premiers acteurs mondiaux [1], Amundi propose à ses 100 millions de clients - particuliers, institutionnels et entreprises - une gamme complète de solutions d'épargne et d'investissement en gestion active et passive, en actifs traditionnels ou réels. Ses six plateformes de gestion internationales [2], sa capacité de recherche financière et extra-financière, ainsi que son engagement de longue date dans l'investissement responsable en font un acteur de référence dans le paysage de la gestion d'actifs. Les clients d'Amundi bénéficient de l'expertise et des conseils de 5 300 professionnels dans 35 pays. Filiale du groupe Crédit Agricole, Amundi est cotée en Bourse et gère aujourd'hui plus de 2 000 milliards d'euros d'encours [3]. Amundi, un partenaire de confiance qui agit chaque jour dans l'intérêt de ses clients et de la société. [1] Source : IPE « Top 500 Asset Managers » publié en juin 2022 sur la base des encours sous gestion au 31/12/2021 [2] Boston, Dublin, Londres, Milan, Paris et Tokyo [3] Données Amundi y compris Lyxor au 31/03/2022. En agissant chaque jour dans l'intérêt de la société, nous sommes un groupe engagé en faveur des diversités et de l'inclusion et plaçons l'humain au cœur de toutes nos transformations. Tous nos postes sont ouverts aux personnes en situation de handicap.