At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.

It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.

And to get there, we need ambitious people who believe in playing an important part in shaping that future. People seeking unmatched career and personal growth opportunities, who are driven to work with, and learn from some of the most inspiring and supportive leaders in the business.

Sound like you? Then read on.

About the Role

Provide support and monitor the claims teams so as to ensure the claims teams in HK OPS effectively handle matters ranging from clerical support, claims processing, communication with different parties and service recovery which are in line with the Company and department goals.

Responsibilities:

• Handle enquiries and complaints from customers, distribution channels, other departments and other insurance regulatory bodies and recommend for improvement plan
• Provide support and arrange training to agencies
• Assess, approve and communicate with distributional channels on claim decisions on a fair and just basis, offers flexible alternatives
• Monitor the operation of HK Ops; the productivity, quality and efficiency by reviewing the performance log, audit reports and management reports in order to ensure consistent, accurate and efficient output
• Co-ordinating with auditors/ reinsurers or participating in projects to meet business need

Minimum Job Requirements:

• Bachelor’s degree with minimum of 5 years related experience or an equivalent combination of education and related experience
• Claims knowledge in a life insurance company
• Preferable to have achieved FLMI and ALHC
• Proficient communications and problem solving skills
• Strong leadership and team building skills

Others:

• You are required to obtain relevant license if your job involves in regulated activities

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.