Assistant Store Manager

Responsibilities:

• Drive sales and optimize store profitability
• Manage store P&L with the Store Manager
• Passionate about excellent customer experience
• Mission: To support the Store Manager in store and team management.

Requirements:

• Fashion/Retail/Luxury background preferred
• Minimum 3 years hands-on experience, 1.5 years at supervisory level
• Multiple store management experience a plus
• Strong leadership and management skills
• Excellent interpersonal, communication, and problem-solving abilities
• Proficient in English and Chinese (both verbal and written)

People Management:

• Organize and distribute tasks among team members
• Participate in store planning
• Communicate actively with the team
• Ensure high levels of customer service
• Participate in recruitment and employee integration
• Mentor and encourage employee development
• Monitor team performance and ensure compliance

Business Management:

• Participate in planning to meet targets
• Analyze management indicators and costs for improvement
• Monitor sales and customer service
• Supervise administrative procedures
• Optimize internal resources and minimize expenses
• Communicate relevant information affecting sales

Product and Merchandising:

• Maximize sales through product knowledge
• Implement Merchandising standards
• Control and manage stock and inventories
• Ensure compliance with store image standards
• Provide product feedback

Attitude:

• Effective communicator and persuasive
• Enthusiastic, friendly, and polite
• Initiative-driven with problem-solving skills
• Tenacious and can handle stress
• Ability to listen and prioritize tasks
• Self-motivated and self-critical

Knowledge:

• Understanding of business indicators
• Customer Service and Service Policy knowledge
• Awareness of fashion trends and collections
• Proficiency in Merchandising Standards
• Familiarity with cash register operations and internal regulations

Skills:

• Product awareness and commercial orientation
• Strong organizational, management, and planning skills
• Analytical thinking and problem-solving abilities
• Motivational leadership qualities
• Excellent communication and persuasive skills
• Customer-focused and image-oriented
• Ability to adapt quickly with energy and speed