Job Description

West Island School (WIS) is seeking to appoint an ICT Technician.  This is a permanent full-time position with medical and MPF benefits active for 10.5 months with MPF benefits, summer break will be unpaid leave.  

Role Summary

• To manage and provide first-line technical support to students and staff laptops & ICT equipment at WIS
• To oversee help desk operations and maintain inventory, ensuring efficient resolution of technical issues

Responsibilities

• Responsible for the management and support of all laptops at West Island School including day- to- day support, damage claims and loaner issues
• Responsible for recording, documenting, resolving and tracking all helpdesk jobs via the online ticketing system
• To act as the first line of technical support for students and staff
• Responsible for laptop image preparation and maintenance
• Technical support, maintenance and inventory of all classroom ICT equipment such as projectors, visualizers, desktops, laptops & accessories
• Perform other duties and assume accountabilities as apparent or as delegated including mutually agreed-upon objectives

Reporting To: ICT Manager

Requirements

Experience:

• Entry level or 1-2 years in a similar role
• Customer service experience is an advantage
• Fresh graduates will also be considered

Abilities & Knowledge:

• Strong English communication abilities
• Ability to troubleshoot day- to- day problems encountered by IT users on a Windows or Mac platform is essential
• Working knowledge of Windows and Mac OS is essential
• Working knowledge of the Internet and related applications is essential
• Working knowledge of network troubleshooting is desirable
• Excellent interpersonal, communication and organisational skills
• A friendly manner in relation to staff and students is essential
• Flexibility and the ability to manage a range of different tasks simultaneously
• Ability to adapt to new situations and to learn new skills is essential
• Ability to work under pressure and good team player is essential
• Proactive and use initiative

Applicants must be permanent Hong Kong residents or possess a valid visa to work in Hong Kong.

For enquiries, please contact Rathi NandaKumar @ 28191962 or Email: [via CTgoodjobs Apply Now].

Applications will be reviewed on a rolling basis and offers may be extended prior to the job closing date.  We strongly recommend early applications as we reserve the right to appoint candidates earlier than the closing date.

Applications will be reviewed on a rolling basis and offers may be extended prior to the job closing date.

By applying for this position, your application may be considered for other opportunities (senior-level roles, head of department, etc.) within ESF.

ESF is an Equal Opportunities Employer

The English Schools Foundation (ESF) is fully committed to providing equal employment opportunities. ESF will not discriminate on the basis of age, race, colour, gender, marital status, sexual orientation, gender identity, pregnancy, national origin, religion, veteran status, physical or mental disability, genetic information, creed, citizenship or any other status protected by local laws or regulations.

Personal data provided by job applicants will be used strictly in accordance with the ESF's Personal Data Policy, a copy of which will be provided upon request.

ESF is dedicated to ensuring the safety and well-being of all students in our care and expects all applicants to uphold this commitment. We adhere to rigorous recruitment practices, with all appointments contingent upon an interview, identity verification, criminal background checks (including ICPC, SCRC, and other international background checks as appropriate), assessment of social media presence, and positive references.

In accordance with the Keeping Children Safe in Education (KCSIE) 2025 guidelines, ESF may perform online checks for all shortlisted candidates prior to the interview.

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