Customer Service Officer

Key Responsibilities

Handle admission registration and related documents, verify insurance documents for direct billing and coordinate with other departments for patient needs

Handle appointment bookings and respond to general enquiries by phone

Serve as a hospital ambassador by greeting and escorting VIPs and customers, providing high-quality face-to-face customer services, and providing information about the hospital’s facilities and services to patients

Perform office administration tasks, including purchasing office supplies, maintaining document records, and completing various general clerical duties

Perform any other duties (in the capacity as Customer Service Officer) as assigned by supervisor(s) from time to time

Shift duty and rotation of customer service units are required

Job Requirements

Holder of a Diploma in Health Management, Hospitality Management or Customer Service related disciplines

At least 2 years’ customer service experience preferably in health care, medical insurance industry or hospitality industry

Demonstrates good communication, customer services, interpersonal and problem-solving skills

Experience in complaint handling is preferred

Detail-oriented, positive attitude and self-motivated

Responsible, able to work under pressure and handle multi-task independently

Good command of both spoken and written English and Chinese, including Mandarin

Proficient in MS Office applications

Willing to rotate to different business units

Compensation and Employment Terms

We provide a unique employment experience for people seeking careers in hospital and healthcare industry; and offer competitive remuneration packages to the successful candidates. Appointment will be made on a 3-year contract with contract-end gratuity, renewable subject to good performance and mutual agreement.

Application Deadline

Ongoing

Personal Information Collection Statement

Data collected will only be used for job application processing. Applicants not contacted by CUHK Medical Centre Limited within eight weeks from the application closing date may assume their applications unsuccessful. All personal data collected will be kept for a period not more than 12 months from the application closing date, and will be destroyed thereafter.