Job Summary:
Kofax Capture Document Imaging Software Support Engineer role is positioned to offer IT technical support services on IT systems enabling Document Capture and document delivery services at Iron Mountain across Global sites. DS support Engineer engages with Scan operations staff across sites to diagnose, detect, and fix DS Systems technical issues restoring IT systems to steady state operations.
Roles & Responsibilities:
- Shall offer DS IT technical support services to imaging operations across the Global sites.
- Engage with document Imaging site managers and supervisors to resolve systems issues timely resulting in customer delight.
- Drive resolution for complex DS IT system issues with very high impact.
- Install Imaging server and client software, and configure all application components.
- Install and configure scanners of multiple make and models.
- Proactively manage and monitor document work queues across multiple sites.
- Liaise with product vendors to troubleshoot complex Imaging problems.
Qualifications Required:
- Graduate degree with experience offering IT support services for minimum 6 years with supporting experience.
- Should have a very good understanding of document imaging systems and Kofax Capture 9.0/10 or 11.0
- Experience in working with different components of Document management systems such as Capture, Delivery & Storage would be an advantage.
- Experience in Installing, configuring, and troubleshooting document imaging scanners or Kofax capture
- Experience in working with distributed imaging systems.
- Candidate should possess strong analytical skills.
- Certifications in Document Imaging products or business would be an advantage
- Process certifications (i.e. ITIL v3)
- Ability to extend web applications to create dynamic user experiences leveraging HTML5, JavaScript, jQuery and/or AJAX
- Strong analytical and problem-solving abilities
What we offer:
- Be part of an ever-evolving global organization focused on transformation and innovation.
- A support system where you have a safe place to voice your opinion, share feedback, and be your true authentic self.
- Global connectivity to learn from 26,000+ teammates across 52 countries.
- Be part of a winning team who embrace diversity, inclusion, and our differences.
- Competitive Total Reward offerings to support your career at Iron Mountain, family, personal wellness, financial wellbeing.